Shipping & Returns
Shipping Policy
At Mud and Merlot Pottery, we ensure your pottery arrives safely and promptly. Our shipping methods are designed to prioritize the protection of your unique creations. Shipping costs are calculated at checkout based on your location and the weight of your order. We strive for transparency in our practices to build trust with our customers.
If you have questions about our shipping process or need assistance, please feel free to reach out to our customer service team. We believe in open communication and are committed to providing you with a delightful shopping experience.
Return & Exchange Policy
We understand that sometimes things don’t go as planned. If you're not completely satisfied with your purchase, our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
To initiate a return, simply contact our support team for instructions. Our goal is to ensure you are happy with your pottery, and we will do our best to accommodate your needs.